Return Policy
Please note that our return policy varies on a case to case
basis depending on the item, different items may be governed by different
policies. Please check the return policy for the item you have purchased before
initiation return.
How to Return an Item?
Please contact us, in case you wish to return an item that
you have purchased from us. You will be issued an RMA number (Return
Merchandise Authorization) for your return. Any item sends to us without an RMA
number will be refused and returned back to you.
Once you contact us for a return, we will issue you
instructions on how to process your return. Please note that the item to be
returned MUST be in the same condition as they were when you received it. We do
not accept damaged items.
Please read this return policy and also the General Terms
and Conditions in whole before returning the item to us.
In order to deter any potential theft during transit, you are requested, not to write anything on
the package/parcel that may disclose the nature of the content ( for e.g, do
not write words like jewelry, gemstones, etc). If the customs or shipping the company insists on writing the nature of the item, we recommend writing words
like, "Antique Sample" or "Rock Crystal Sample".
Please note that we reserve the right to change or modify
our return policy at any time without prior notice, you are requested to read
this “Return Policy”.
The latest return policy will be applicable at the time of
initiating any return. If the item is damaged in any way the return policy will
stand void. You are fully responsible for care and upkeep to maintain the value
of any item in your possession.
Loose gemstones or unmounted articles will not be accepted
back or refunded if they have been, scratched, chipped, fractured, weigh
differently, undergone a change in dimensions, or have been altered/modified or
damaged in any way.
An item that has been custom designed as per the client's
specific requirement will not be accepted for return. Any fee charged as “Rush
Fee” for the urgent custom made item will be non-refundable.
We request our clients to visit our store and see the
gemstones that they are interested in before finalizing the purchase. You may
also decide on the custom setting after finalizing your purchase.
You are most welcome to visit our store, as a matter of
fact, we strongly encourage a personal store visit, however you must make an
appointment before visiting the store.
You are requested to visit the Security and Fraud section to
learn more about the guidelines you need to follow to visit our store. You are
requested to view the complete “Security and Fraud Policy” to fully understand
our security measures.
You may please contact us at +91 8686544040 or email us at
[email protected] for any query or questions that you may have
If you do not like the existing options for custom designs
please call us at +91 8686544040 , we will be happy to create any custom design
that you have in mind.
Our normal business
hours are Tuesday through Sunday, from 12 PM to 7 PM. Our last appointment time is 6
PM.
